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How to Order
You can place an order with Race Place
in any of the following ways:
- Our complete product line is available in
our printed catalog and may be ordered by phone, fax, or mail.
- Toll Free Telephone
Call: 1-800-814-7223
- Toll Free Fax
Fax to:
1-800-890-7782
- Postal Mail
Mail to:
Race Place
222 SE Reed Market Road, #200
Bend, Oregon 97702
- Sorry, we do not accept C.O.D.'s.
Payment can be made with Visa, Mastercard, American Express, Discover,
Personal Check or Money Order.
- Request a print catalog
If you would like a copy of our free print catalog, which is updated every October, click here.
Online Ordering
We understand you may have concerns about using your credit card to make
purchases online. We pledge to keep this information secure. By utilizing Secure
Socket Layers (SSL) and a Verisign digital signature we are able to keep your
personal information safe.
All your ordering information -- including your name, address, and credit
card number -- is encrypted using a secure server for maximum security. Once we
receive your personal information it remains confidential and is not shared with
anyone.
Returns
If you are not satisfied with your purchase for any reason, you may return it within
10 days of receipt (Holiday gifts by Jan. 9th) providing it's in NEW condition with tags and original
packaging intact. All returns must be sent back Freight prepaid.
Shipping charges will be refunded only if it was our shipping error. Call for authorization and include
a copy of your invoice/packing slip in your return shipment. There are no refunds on sale items, but may qualify for exchange
or store credit. Late returns may be subject to re-stocking charges if we accept the return.
Warranties
If a product is defective before use, Race Place will normally replace that product and reimburse the customer for normal return shipping charges. Products defective after use are subject to warranties extended by a manufacturer and the disposition is the responsibility of that manufacturer. Race Place will attempt to intercede on behalf of our customers.
Pricing
Race Place will make every attempt to adhere to the published price through August 2008. However, some items may be affected by copy errors or price fluctuations beyond our control. We reserve the right to modify any prices.
Oversize
Oversize items are identified as either Ground Ship Only or Ground Ship Only +$6 or +$10 Oversize Charge. Express Shipping may be possible
with oversize items, but rates will have to be quoted.
Ground Ship Only
Some items are marked Ground Ship Only because their contents are considered ineligible for air travel.
Shipping
The Race Place will make every effort to ship all orders within 24
hours of receipt.
PLEASE NOTE: SHIPPING DAYS ARE MONDAY THROUGH FRIDAY ONLY.
Express or "Rush" orders in by 11:00 AM Pacific Time will be shipped the same day.
NOTE: ORDERS THAT COME IN AFTER 11:00 AM ON FRIDAY OR OVER THE WEEKEND DO NOT SHIP UNTIL THE FOLLOWING MONDAY.
(Please call us if you would like to request weekend shipping or delivery.)
FedEx does not guarantee Express package delivery
for "Acts of God". This includes weather delays. Please note that we will not refund shipping money for delivery delays that
FedEx will not cover.
MAINLAND USA SHIPPING COSTS
Poles and Oversized Items shipped to Mainland US are Ground Ship Only or if you request faster, it will be the
Expedited Rate plus a $10.00 Oversize Charge
Poles and Oversized Items shipping to Alaska or Canada are Expedited Only plus a $10.00 Oversize Charge
| Purchase |
Ground |
2nd Day |
Next Day |
| $0.01 - $49.00 |
$9.95 |
$20.95
|
$38.95 |
| $49.01 - $149.00 |
$11.95 |
$23.95
|
$41.95 |
| $149.01 - $299.00 |
$14.95 |
$26.95
|
$44.95 |
| $299.01.01+ |
$17.95 |
$29.95
|
$47.95 |
We use FedEx as our primary shipping method. Ground/USPS shipping is normally 2-10 days depending on location. Next day or 2nd day shipping requires one or two business days to travel after we ship.(Weekends excluded)
ALASKA & HAWAII SHIPPING COSTS
Poles and Oversized Items shipping to Alaska or Canada are Expedited Only plus a $10.00 Oversize Charge
| Purchase |
USPS |
2nd Day |
Next Day |
| $0.01 - $49.00 |
$16.95 |
$29.95
|
$45.95 |
| $49.01 - $149.00 |
$19.95 |
$31.95
|
$48.95 |
| $149.01 - $299.00 |
$22.95 |
$34.95
|
$51.95 |
| $299.01.01+ |
$25.95 |
$37.95
|
$54.95 |
CANADA SHIPPING COSTS
Poles and Oversized Items shipping to Alaska or Canada are Expedited Only plus a $10.00 Oversize Charge
| Purchase |
Ground |
3-5 Day |
1-3 Day |
| $0.01 - $49.00 |
$21.95 |
$44.95
|
$57.95 |
| $49.01 - $149.00 |
$25.95 |
$48.95
|
$61.95 |
| $149.01 - $299.00 |
$29.95 |
$52.95
|
$65.95 |
| $299.01.01+ |
$33.95 |
$56.95
|
$69.95 |
NOTE: ALL DUTIES, TAXES AND FEES ASSOCIATED WITH MERCHANDISE COMING INTO YOUR COUNTRY IS THE BUYER'S RESPONSIBILITY. IF THESE FEES ARE REFUSED WHEN MERCHANDISE IS DELIVERED, YOU WILL BE CHARGED. THESE FEES ARE NOT THE RESPONSIBILITY OF RACE PLACE, INC. AND ARE NOT INCLUDED IN SHIPPING QUOTES.
Typically, Ground shipping is by USPS Global Express mail but due to postal mail size restrictions, we may need to ship by FedEx International.
SHIPPING TO ALL OTHER COUNTRIES:
Shipping costs will be DETERMINED AT TIME OF ORDER. We are happy to provide shipping quotes before we process your order if you request it.
NOTE: ALL DUTIES, TAXES AND FEES ASSOCIATED WITH MERCHANDISE COMING INTO YOUR COUNTRY IS THE BUYER'S RESPONSIBILITY. IF THESE FEES ARE REFUSED WHEN MERCHANDISE IS DELIVERED, YOU WILL BE CHARGED. THESE FEES ARE NOT THE RESPONSIBILITY OF RACE PLACE, INC. AND ARE NOT INCLUDED IN SHIPPING QUOTES.
Typically, International shipping is by USPS Global Express mail but due to postal mail size restrictions, we may need to ship by FedEx International.
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